1. Introduction
Welcome to Efrass! Our goal is to provide a secure and trustworthy platform for buyers and sellers to conduct business. By using our services, you agree to comply with these terms and conditions. Please read them carefully to understand your rights and obligations.
2. Buyer Protection Policy
- Safe Transactions: All payments made through Efrass are securely processed. Buyers are protected against fraud and unauthorized transactions.
- Quality Assurance: Buyers are entitled to receive the product or service as described in the listing. Any discrepancies must be resolved promptly by the seller.
- Unlimited Revisions: Buyers have the right to request unlimited revisions until the product or service meets their satisfaction. Sellers are obligated to comply with reasonable revision requests without additional charges.
- Refund Policy: If a buyer is not satisfied after reasonable attempts at revision, they may request a refund. Efrass will mediate disputes to ensure fair resolution.
3. Seller Obligations
- Accurate Descriptions: Sellers must provide clear, accurate, and honest descriptions of their products or services. Misleading or false information is strictly prohibited.
- Quality Standards: Sellers must meet the high-quality standards set by Efrass. Failure to do so may result in penalties, including account suspension.
- Timely Delivery: Sellers must adhere to agreed-upon delivery timelines. Delays must be communicated promptly to the buyer, and a revised schedule should be agreed upon.
- Unlimited Revisions: Sellers must honor requests for unlimited revisions as part of their service. Failure to provide revisions may lead to refund requests and potential penalties.
- Communication: Sellers must maintain professional and timely communication with buyers throughout the transaction process.
4. Dispute Resolution
- Mediation: Efrass provides mediation services for disputes between buyers and sellers. We aim to resolve conflicts amicably and fairly.
- Escalation: If mediation fails, disputes can be escalated to our arbitration team, whose decision will be final and binding.
5. Payment Terms
- Secure Payments: All transactions must be completed through the Efrass platform to ensure security and eligibility for buyer protection.
- Release of Funds: Payments to sellers will be released only after the buyer confirms satisfaction with the delivered product or service.
6. Confidentiality and Privacy
- Data Protection: Efrass is committed to protecting the privacy of its users. Personal information will be handled in accordance with our Privacy Policy.
- Non-Disclosure: Sellers must not disclose any confidential information obtained through the Efrass platform.
7. Intellectual Property
- Ownership: Buyers retain ownership of any intellectual property rights in the product or service they purchase, unless otherwise agreed upon.
- Licensing: Sellers grant buyers a license to use any deliverables, subject to the terms agreed upon in the transaction.
8. Termination and Suspension
- Policy Violations: Efrass reserves the right to suspend or terminate accounts that violate these terms and conditions. This includes, but is not limited to, fraud, misrepresentation, and failure to deliver services as promised.
- Appeals: Users have the right to appeal any account suspension or termination. Appeals will be reviewed on a case-by-case basis.
9. Changes to Terms and Conditions
- Updates: Efrass may update these terms and conditions periodically. Users will be notified of any significant changes, and continued use of the platform constitutes acceptance of the updated terms.
10. Contact Information
- For any questions or concerns regarding these terms and conditions, please contact our support team at [email protected].
